What we collect

Information you give us. When you request a quote, contact us, or subscribe to our email, we collect your first and last name, email address, country code and phone number, how and how often you fly, and any notes you add. With a trip request we also collect the route, origin and destination, trip type, departure and return dates, and passenger and pet counts.

Passenger and travel details. To arrange a flight we may need each passenger’s full name, date of birth, weight for performance planning, and, for international trips, passport and visa information. You are responsible for having each passenger’s permission before sending us their details.

Information collected automatically. Our site records standard technical data such as IP address, browser and device type, and the pages you visit. We also store first-touch marketing attribution — campaign parameters, click identifiers, the page you landed on, and the site that referred you — in your browser session so an inquiry sent later is credited correctly.

Payment details. Charter payment is made to the operator or through our client account by wire or card. Card details are handled by the receiving bank or payment processor, not stored by us.

How we use it

• To price, arrange, and coordinate the flights you ask us to source.
• To share what an operator needs in order to quote and operate your trip.
• To answer questions and provide support before, during, and after a flight.
• To send email you have asked for, including empty-leg and destination notices.
• To meet legal, regulatory, tax, insurance, and security obligations.
• To measure which marketing brings inquiries, and to protect the site from abuse.

Who we share it with

Aircraft operators, crew, and ground handlers, so your trip can be quoted, flown, and met on arrival. We share only what the trip requires.

Service providers who run parts of the site on our behalf: web hosting and form delivery, email delivery, and the bot-protection widget on our contact form.

Government authorities, where required — for example advance passenger information for international flights, or customs and immigration authorities at either end of a trip.

Professional advisors, insurers, and, if the business is ever sold or reorganised, the counterparty to that transaction.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

Cookies and measurement

We use browser storage to keep your marketing attribution for the length of your visit, and to remember your language choice. We may use privacy-respecting analytics to count page views and understand which pages lead to inquiries. You can clear or block browser storage at any time; the site will still work, though a quote you send may not be credited to the campaign that brought you here.

Marketing choices

Every marketing email carries an unsubscribe link, and we act on it. Unsubscribing does not stop the operational email about a trip you have booked — quotes, confirmations, and schedule changes.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] from the address you gave us and we will respond within the time the law allows. We may need to confirm your identity before acting, and we will never treat you differently for making a request.

Florida residents have these rights under the Florida Digital Bill of Rights. Visitors in the United Kingdom and the European Economic Area also have the right to object to processing, to restrict it, and to lodge a complaint with a supervisory authority; our lawful bases are performing the contract you asked for, our legitimate interest in running and marketing the business, and consent where consent is what the law requires.

How long we keep it

Inquiries and quotes that do not lead to a flight are kept for up to 24 months so we can pick the conversation back up. Records tied to a flight we arranged — contracts, invoices, and manifests — are kept as long as regulatory, insurance, and tax rules require, generally seven years.

Security

The site is served over encrypted connections, form submissions travel encrypted, and access to inquiry data is limited to the people who need it. No system is perfectly secure, so please do not send passport scans or payment details through the website forms; we will tell you a secure way to send them.

Children

The site is not directed to children, and we do not knowingly collect information from anyone under 16 directly. Where a minor is travelling, the adult booking the trip provides their details.

Where your information is processed

We are based in the United States and process information here. Operators, handlers, and authorities involved in an international trip are in the country you are flying to or through, so arranging that trip necessarily involves transferring your details to that country.

Changes and contact

If we change this policy we will update the effective date above and, for material changes, say so on this page. Questions, requests, or complaints: [email protected], or write to Velox Jets, Naples, Florida, United States. Our Terms of Service govern use of the site and our brokerage services.