If the aircraft breaks, the trip doesn’t.
Velox Continuity is optional trip protection for your charter. If an unforeseen mechanical issue affects your aircraft any time within 10 days of departure, a replacement is sourced and the price difference is covered, up to twice your original trip cost. You fly at the price you agreed.
What is private jet trip protection?
When a chartered aircraft goes mechanical, the replacement is often a different type, at a different price, found at short notice. Trip protection means that cost isn’t yours. With Velox Continuity, the recovery aircraft is sourced for you and the difference in price is covered, up to twice your original trip cost, so the trip goes ahead at the price on your agreement.
From the call to wheels up.
Your Velox advisor stays your single point of contact throughout.
Tick Velox Continuity when you request a quote, or ask your advisor. It must be added when you book; it can’t be added afterwards.
An unforeseen mechanical issue affects your aircraft any time within 10 days of departure.
Charter Flight Support finds a replacement aircraft and handles the recovery logistics.
The price difference on the replacement aircraft is covered, up to 2x your original trip cost.
Clear about what it does, and what it doesn’t.
Velox Continuity applies to unforeseen mechanical issues within 10 days of your departure. Everything else is handled under the operator’s standard charter terms, and your advisor still works the problem with you.
An unforeseen maintenance or technical issue (AOG) affects your aircraft any time within 10 days of departure.
The price difference on the replacement aircraft, up to twice your original trip cost.
A cancellation by the operator for any reason other than a mechanical issue.
Delays or cancellations caused by weather or air traffic control. Read how weather affects private jet flights.
Crew illness or crew duty-time limits.
Changes or cancellations you make. These follow the cancellation terms in your charter agreement.
Delivered with Charter Flight Support.
Recoveries under Velox Continuity are handled with Charter Flight Support, a trip recovery specialist that works with charter brokers and operators across the US and Europe.
When a protected trip breaks, their team sources the replacement aircraft and covers the cost difference while your Velox advisor keeps you informed. You deal with one team; we coordinate the rest.
Trip protection, answered.
How much does Velox Continuity cost? +
It is priced per trip and shown as its own line on your quote, so you can see the cost before you decide. If you don’t add it, nothing changes about your charter.
Is this insurance? +
No. Velox Continuity is a support service provided through Charter Flight Support. Insurance pays you back after the fact; this steps in while the trip is happening, sourcing a replacement aircraft and covering the cost difference so the trip keeps moving.
Is there a limit on what is covered? +
Yes. The cost difference on the replacement aircraft is covered up to twice your original trip cost. Recovery also depends on a suitable replacement aircraft being available.
What about weather, crew issues, operator cancellations or my own changes? +
Velox Continuity covers mechanical issues only. Weather and air traffic delays, crew illness or duty-time limits, non-mechanical operator cancellations, and changes you make are handled under the operator’s standard charter terms. Your advisor still works the problem with you.
When do I add it? +
At booking. Ask for it when you request your quote, or tick the Velox Continuity box on the quote form, and it is included in your charter agreement. It can’t be added after the trip is booked.
How far ahead of my flight does it apply? +
Velox Continuity applies to unforeseen mechanical issues that affect your aircraft any time within the 10 days before your departure, through to the day you fly. Issues identified earlier than that are handled under the operator’s contract terms, and your advisor sources an alternative as with any charter.
Velox Continuity is optional and sold per trip. Recoveries are provided by Charter Flight Support under its terms. It must be added at booking. Protection applies only to unforeseen mechanical issues affecting the aircraft within 10 days of the scheduled departure, covers the cost difference up to twice the original trip cost, is subject to aircraft availability, and is not insurance.
