Chartering a private plane can feel like a big step if you're used to airline travel. These are the questions first-time charter clients ask us most, from who flies the aircraft to what happens if something goes wrong.
Who actually operates my flight?
A charter is flown by a certificated air carrier, called the operator. In the US, that means an operator holding an FAA Part 135 certificate; abroad, the local aviation authority's equivalent. The operator is responsible for the aircraft, crew, maintenance and safety of the flight.
A broker like Velox Jets arranges the trip for you. We find and compare aircraft, negotiate the price and handle the details. We don't operate aircraft ourselves, and we'll always tell you which operator is flying your trip.
How many pilots will there be?
Most charter jets fly with two pilots. Whether an aircraft needs two depends on how it's certified and on the operator's approved procedures, not simply on how many engines it has. Some smaller turboprops and light jets can legally be flown by a single pilot. If you'd prefer two, ask your advisor; many operators can provide a second pilot.
How are operators and crews vetted?
Beyond FAA certification, many operators are audited by independent safety organizations such as ARGUS and Wyvern. These audits review the operator's safety management, pilot experience and training, maintenance and records. Our safety and vetting standards explain what we check before every trip.
What happens if there's a mechanical issue?
Mechanical problems are uncommon, but they happen. If an aircraft can't fly, the operator assesses the issue and decides whether it can be fixed quickly. If it can't, a replacement aircraft is sourced, from the operator's own fleet or another vetted operator. A good broker starts looking for alternatives straight away. Ask how a quote handles this before you book; your contract should say what happens if the operator can't fly.
Is charter faster than flying commercial?
The flight itself usually takes about as long as an airline flight on the same route. The time savings come on the ground. You use smaller airports closer to where you're going, skip the terminal, fly direct with no connection, and leave when you're ready. See private jet charter vs. flying commercial for the full comparison.
What's included in a charter?
You get the whole aircraft and crew for your trip. A quote typically covers flight time, repositioning, crew, fuel, airport and landing fees, and taxes. Catering beyond standard refreshments, ground transportation and special requests are arranged on request. The beginner's guide explains each part of the price.
Can I bring my pet?
Often, yes. The operator, and sometimes the aircraft owner, decides. See traveling with pets on a private jet.
What should I expect on the day?
Arrive at the private terminal 15 to 30 minutes before departure with ID for everyone. Flying private for the first time walks through the day step by step.
Have a question we haven't covered? Contact our team.
